Frequently Asked Questions

Your options are simple. You can:

1. Turn in your vehicle and purchase or lease a new Mazda¹
2. Purchase the vehicle you're currently driving
3. Return your vehicle to your Mazda dealership

Leading up to lease-end, you’ll receive various communications from MFS about your options and things you need to do. Be on the lookout for information from us through Mazdafinancialservices.com, your billing statement, email and/or phone calls.

This is the date when your lease agreement ends and your vehicle should be returned to a Mazda dealer (unless you choose the option to purchase your leased vehicle).

The vehicle must be returned to an authorized Mazda Dealer. Your originating Dealer is required to process the vehicle return. Most Mazda Dealers, while not required, will process a return, even if they did not originate the lease, but we recommend contacting them to confirm and schedule a turn-in appointment.​

If you've moved since you began your lease, use our easy dealer locator to find a participating dealer near you. We recommend contacting the dealer to schedule your lease turn-in appointment approximately 30 days prior to your lease maturity date.

Your originating dealer is the dealer where you began your lease. This dealer can help you choose your next Mazda and turn in your current leased vehicle.

The vehicle must be returned to an authorized Mazda Dealer. We recommend contacting your originating Dealer* to schedule your turn-in appointment. Your originating Dealer is required to process the vehicle return.

If you return the vehicle to a third-party dealership, this is an unauthorized third-party vehicle return and you remain responsible for all obligations under the lease agreement until we receive the payoff funds and all required documentation, or the vehicle is delivered to a Mazda Dealer.

*Most Mazda Dealers will process a vehicle return even if they did not originate the lease, but we recommend contacting them to confirm and schedule a turn-in appointment.

Bring your clean, leased vehicle along with:

• Odometer Disclosure Statement
• Tool kit and spare tire, if applicable
• All sets of keys (masters/remotes/valet), if applicable
• Owner’s Manuals
• Any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.)

As a heads up, if you don’t return the original equipment or keys at the end of your lease, you may receive additional charges based on the terms of your lease agreement.

You may return your vehicle prior to your lease maturity date; however, early termination fees may apply. For more info about turning in your lease early, refer to your lease agreement, or contact MFS at 866-693-2332. You may also reach out to your dealer to get answers to any questions you have about your options.

Yes, just give your dealer a call 30 days prior to your lease maturity date to schedule your lease turn-in appointment.

Like you, we hope you have no charges on your lease-end, but it’s possible these may be included, if applicable:²

1. Excess wear and use
2. Excess mileage
3. Disposition fee
4. Any past due and unpaid monthly payments
5. Any other miscellaneous charges (e.g., unpaid late payment fees, taxes, tolls)
6. Any other charges due under the terms of your lease agreement if your lease was terminated early

Yes, to minimize any potential delays processing your lease return, you can notify us of your return by logging on to Mazdafinancialservices.com or your Mazda Financial Services App and follow the Lease End return prompts. You can also notify us by telephone at 866-693-2332 using our automated system or speaking with a live agent.

Great question – it varies by state. Please contact your Mazda dealer or the DMV if you have questions about how this applies to you.

Yes, and this is one people forget. If you’ve returned your vehicle, please remember to cancel any automated payments you may have set up through either Mazdafinancialservices.com or your bank.

First, great decision. Next, get a payoff quote by logging into your MFS online account or contacting MFS at 866-693-2332. If you need financing, you can head straight to your dealer for help.

Just bring your vehicle back to your Mazda dealer at the end of your lease and they can help you with the rest.

Any damage that is beyond normal wear and tear is considered excessive. Some examples might include tears or burns on upholstery, missing or broken equipment or large dents or scratches on the exterior of the vehicle.

If it helps to see some examples of what’s considered excessive, check out our Wear and Use Guidelines. We also recommend reviewing your lease agreement as it includes additional excess wear and use information specific to your vehicle.

Just a heads-up, though, the examples provided may not include all instances of excessive damage that could subject you to additional charges based on the terms of your lease agreement.

Of course. If repair work is needed and you'd like to make repairs prior to turning in the vehicle, your local Mazda dealer is a great option to assist you. Be sure to keep all of your receipts for repairs made and review your insurance policy to see if any items may be covered.

If your damages exceeding normal wear and use aren't repaired, it can result in charges at lease termination. All charges may be subject to sales tax.

The easiest way to find your mileage allowance is by looking at your lease agreement.

If you can’t find your lease agreement, your local dealer will gladly help you find it.

You simply need to call your dealer and they can give you more information on any potential charges.

Unfortunately, we’re not currently offering that as an option.